Refunds and Cancellation

This document explains how cancellation and refunds work for LaunchUS services. Where the summary in Section 7 of the Terms of Service differs from this document, this document prevails.

1. General principles

Refunds are not automatic. Every refund request is reviewed manually by the LaunchUS team and the decision is sent to you by e-mail.
Request channel: there is no cancel button in the portal; an order is not cancelled with one click. You send a cancellation or refund request with the cancellation request form in your dashboard, or by writing from your account's registered e-mail address to hello@launchus.app. The LaunchUS team reviews the request, cancels the service steps that can still be stopped and tells you the outcome by e-mail. Sending a request does not cancel the order by itself.
Refund method: approved refunds go to the original payment method (the same card, through Stripe). For an approved refund we give the payment instruction within 14 days of the refund decision at the latest. How long the payment institution takes to show the refund on your account is outside our control. Exchange-rate differences and foreign-transaction fees applied by your card issuer are not covered by refunds.
Discounted orders: for an order on which you used a promotion code, the refund is calculated on the amount you actually paid after the discount; the code used does not become available again.
State/government fees: shown separately from the LaunchUS service fee, may change and are passed through to the state unchanged. The fee of a filing already submitted is usually not refundable; a fee already paid to the state cannot be refunded by LaunchUS unless the state refunds it.
Hand-over rule: if your order is cancelled before it is handed to our US service provider that carries out the formation, the LaunchUS service fee is refunded in full minus the payment-processing (transaction) cost; once the order has been handed to the provider, the service fee is not refundable. "Handed to the provider" is the moment the order is placed with the provider: the formation filing is submitted to the state, the EIN application is submitted to the IRS, or the Registered Agent service has started. That moment is visible in the status line in the portal. The first year of the Registered Agent service is included in that fee and follows the separate rule in Section 3.
When cancellation takes effect: a cancellation takes effect not when your request reaches us and LaunchUS confirms it, but when the relevant service step can actually be stopped. The sections below explain what that moment is for each service.

2. Formation filing

Before you give your final confirmation you can cancel the order at any time; the amount you paid is then refunded minus the payment-processing cost.
After your final confirmation the order is handed to the provider shortly, so the cancellation window is short. If your cancellation request reaches us before the order is handed over and the order can be stopped, the LaunchUS service fee is refunded in full minus the payment-processing cost; the state fee is refunded unchanged where it has not yet been paid to the state.
Once the order has been handed to the provider, the LaunchUS service fee is not refundable and the formation filing cannot be cancelled. The state fee follows the state's own rule; a fee already paid to the state is not refunded unless the state refunds it.
Once the state approves the formation, the company exists; no refund is made at this stage. Closing the company is a separate procedure with the state and is outside this document.

3. LaunchUS Registered Agent service

You can cancel the Registered Agent service at any time.
The first year of the Registered Agent service is included in the LaunchUS service fee. Where cancellation is requested within 90 days of the order date, the part of the service fee that corresponds to the Registered Agent service may be refunded; this rule applies only to the Registered Agent part, the rest of the service fee follows the hand-over rule in Section 2. For cancellations after that period the current period's fee is not refunded and the service continues until the end of the period.
After cancellation your company must still have a Registered Agent under state law; appointing a new Registered Agent is your responsibility. The Registered Agent shown on the state record changes only when the state processes the change; a cancellation request does not mean the state record has been updated.
Renewal is not automatic at this stage; if you do not confirm the renewal or the renewal payment cannot be collected, the service ends at the end of the period and no renewal fee is charged. We send a notice to your registered e-mail address 60 days and 30 days before the period ends; to cancel, write to hello@launchus.app. The 90-day refund window applies only to the first year included in the LaunchUS service fee; in renewal years a cancellation takes effect at the end of the period and no partial refund is made.
After cancellation: once the service ends you can still access the documents in your vault through your account for at least 90 days; items received at the Registered Agent address afterwards are not accepted on your behalf, are returned to the sender and are not forwarded to you.

4. EIN application

No-SSN EIN application (pilot scope): the application is not submitted to the IRS until the Form SS-4 you signed has reached us. You can cancel until that moment; once the signed form has reached us, it cannot be cancelled.
EIN application with an SSN, ordered together with a formation: it is not submitted to the IRS until the formation is completed with the state; you can cancel before the formation is completed. After completion the application is submitted promptly and cannot be cancelled.
The IRS issues the EIN; approval and timing are not guaranteed. If the IRS rejects the application or asks for more information, the application is corrected together with you and resubmitted; LaunchUS charges nothing extra for this.
The service fee for the EIN application follows the hand-over rule in Section 2: if the application is cancelled before it is submitted, that fee is refunded minus the payment-processing cost; once the application has been submitted, it is not refundable.

5. One-time add-on items

Where items such as Rush, shipping, a physical copy, opening document contents, an annual report filing, a certificate of good standing or an apostille are part of your order, they are shown as separate lines. The same hand-over logic applies to these items: they can be cancelled before the related process is handed to the provider, the related filing is submitted or the process starts, and the amount is then refunded minus the payment-processing cost; once handed over, submitted or started, they are not refundable. State or official fees for these items follow the rule of the state or the authority concerned; the carrier's charge is not refundable once the item has been handed to the carrier.

6. Subscriptions

Services provided for monthly or annual periods carry no minimum commitment and no early-cancellation fee.

Monthly subscriptions: you can cancel at any time. The cancellation takes effect at the end of the current month; no partial refund is made for that month.
Annual subscriptions (for example the LaunchUS Business Address, the LaunchUS Virtual Office, annual compliance tracking, a bundle subscription): you can cancel at any time; the cancellation takes effect at the end of the period, the service continues until then and no partial refund is made for the current period.
Registered Agent renewal: the rules in Section 3 apply. For a bundle subscription that includes the Registered Agent renewal, the renewal-year rule applies to the Registered Agent part of the bundle: the cancellation takes effect at the end of the period and no partial refund is made.
Failed renewal payment: if a renewal payment cannot be collected, you are told by e-mail and given 14 days to complete it; if payment is still not received within that time, the subscription is not renewed and no further amount is asked of you.

7. Rejections and resubmissions

Rejection caused by information you provided: if the state rejects the filing because of information you gave, the information is corrected together with you and the filing is resubmitted. LaunchUS charges nothing for the resubmission; if the state charges a new fee, that fee is yours.
Company name unavailable: if the name you want is not available in the state, the filing is resubmitted with the alternate name you provided or a new name you choose; LaunchUS charges nothing for this.
Rejection caused by us: if the rejection results from an error on LaunchUS's side, the filing is resubmitted at no LaunchUS charge and any additional state fee is covered by LaunchUS.
Other reasons: if the reason is different from the above, we discuss it with you and your refund request goes through the same manual review.

8. Duplicate payments

If you notice that more than one charge was taken for the same order, write to hello@launchus.app. After review, the duplicate amount is refunded to the original payment method. Because the error is on our side, no payment-processing cost is deducted when a duplicate charge is refunded.

9. Payment disputes (chargebacks)

If you dispute a charge, please write to us first; we can resolve most cases without you having to raise a dispute with your bank. If a dispute is opened through your bank, the steps of your order that have not yet been handed over may be held until the dispute is resolved. If the dispute is decided in your favour, the steps not yet handed over are treated as cancelled. Filings already handed over and fees already paid to the state cannot be reversed.

10. Order not handed over by LaunchUS

If your identity verification cannot be completed, a sanctions or compliance check has a negative result, or we decide for another reason listed in the Terms of Service not to hand your order to our US service provider, we tell you so with the reason. In that case the LaunchUS service fee and any state fee not yet paid to the state are refunded in full, without deducting the payment-processing cost. Only third-party fees and charges already paid to the state or to our US service provider for your order that cannot be recovered are deducted from the refund; if that happens, we tell you the amount and the reason.

If you withdraw your explicit consent to international data transfer or your approval of third-party data sharing, a paid order that has not yet been handed to our US service provider is held and we contact you; no automatic refund is made. While the order is held, your requests to ship original documents and to open document contents are also paused. If you give your consent again, the order continues from where it stopped; if you do not, you can cancel the order under the pre-hand-over refund rule in Section 1. Filings already handed over and fees already paid to the state cannot be reversed.

12. How to request

Send the cancellation request form in your dashboard, or write to hello@launchus.app from your account's registered e-mail address.
In an e-mail, state the company name, your order or case number and which service you want to cancel.
We confirm by e-mail that your request was received and which service step can be stopped.
The refund decision and, where applicable, the refunded amount are sent the same way and also appear in the payment history in the portal.

13. Your consumer rights and the right of withdrawal

Your rights under consumer law are independent of this document. If the rules on distance contracts apply to this service, you can exercise your right of withdrawal within the withdrawal period and before your order is handed to our US service provider by writing to hello@launchus.app.

At the final confirmation step you are asked to confirm separately a statement to the effect that "I request my order to be handed over and performance of the service to begin before the withdrawal period ends". For services whose performance has begun at this express request, the right of withdrawal ends to the extent the law provides. The services, the total amount, these Terms and the Terms of Service are shown to you on the quote screen before payment. If you exercise your right of withdrawal, no payment-processing cost is deducted. The governing law and the bodies you can apply to as a consumer are set out in Section 18 of the Terms of Service.

Version: v2.1 · Effective from: 2026-10-31 · Locale: en

Refund and Cancellation Terms